Missing or Incomplete Orders

Missing Packages

If your order status shows as delivered but you have not yet received your package, do not worry as missing items are often found within three days of the expected delivery date. Please follow these simple steps to locate your package:
  • Start by confirming your shipping address. You can find your current shipping address listed under “Deliver To:” on the My Orders page.
  • Check your mailbox or any other place where you usually receive mail. Carriers may deliver packages differently, especially if the package is small enough to fit inside your mailbox.
  • Look around outside your home, including other entrances. The delivery driver might have left your package in another safe location to protect it from weather or theft. Please check around your front porch, bushes, garage area, side door, back porch, or under a grill.
  • Check with others at your address or with your neighbors. Someone might have accepted the package for you or might be holding it temporarily to protect it from weather or theft.
  • Look for a notice of attempted delivery. This notice will provide more information and the next steps you should take to receive your package.
  • Give it a little more time if you have followed all the above steps and still cannot find your package. Some carriers may scan items as delivered before they arrive, so we recommend waiting for three days to account for this. We appreciate your patience!
We hope these steps help you locate your package quickly. If you are still unable to find your package after three days, you can:
  • Contact the Carrier If your package is missing or lost, the first thing to do is to contact the carrier that was responsible for delivering it. You can use your tracking number to start a claim with the carrier.
    • To contact FedEx, call 1-800-463-3339.
    • For UPS, submit a claim or call 1-866-742-5877.
  • Reach Out to Us If you’re having trouble getting information from the carrier, or if you need additional assistance, please don’t hesitate to contact us.We want to make sure that you receive your package safely and as soon as possible. You can reach us by phone, email, or through our website’s customer service portal. 
Our team will work with you to resolve the issue and keep you updated on any progress. Thank you for your patience and understanding.

Incomplete Orders

We understand that waiting for a package to arrive can be nerve-wracking. Please note that some orders may be shipped in multiple boxes to ensure safe delivery, especially if you ordered multiple items that might arrive in different boxes. Here are some steps you can follow to keep track of your shipment and ensure that you receive all of your items:
  • Access your order information by going to the My Orders page.
  • Click on the “Track” button to view the status of your shipment.
  • Check the number of packages included in the shipment. Some orders may require multiple boxes, which could arrive at different times.
  • If your order has multiple packages, each box will have its own tracking number displayed on the “Track Your Order” page. Keep an eye on each tracking number to monitor the status of each package and ensure that they are delivered on time.
In case you receive all packages, but you still miss an item or part, please don’t hesitate to let us know. You can simply inform us of the missing item or part by leaving an order message or start a live chat on our website, we’ll work quickly to resolve the issue and get you the missing item as soon as possible.

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